• Processing Time: Orders are prepared within 1–2 business days (Monday through Friday).
• Transit Time: Delivery usually takes 2–3 business days after dispatch (Monday through Friday).
• Estimated Delivery Time: Most orders arrive within 3–5 business days from the purchase date.

Yes, we offer free standard shipping on all orders within the United States, with no minimum purchase required.

For more information, please visit our Shipping Policy.

Currently, we only ship within the United States and do not offer international shipping.

You can find more details in our Shipping Policy.

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your order anytime through our Order Tracking Page.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all packaging, tags, and accessories.

For complete details, please review our Return & Refund Policy.

Once your return is received and inspected, refunds are processed within 7 business days to your original payment method.

For more information, please refer to our Return & Refund Policy.

No, We do not offer direct exchanges. If you want something different, you'll need to send back the original item and get a refund. Then you can place a new order for what you really want.

You can learn more in our Return & Refund Policy.

We accept major credit cards, including American Express, Diners Club, JCB and Mastercard.

All transactions are processed securely in USD. 

For more details, please see our Billing Terms & Conditions.

If your order is delayed, arrives damaged, or appears lost, please contact our support team as soon as possible. We will investigate the issue and assist you in resolving it. 

Additional details can be found in our Shipping Policy.

You can reach us at support@basileandemile.com or call us at +15853512180. Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST), and we aim to respond within 24 hours. You may also visit our Contact Page for more options.